NETWORK ANALYST
Columbia Power & Water Systems (CPWS) is a public utility proudly serving the citizens of Columbia and Maury County Tennessee since 1939. CPWS has an open Network Analyst. The Network Analyst is responsible for the continuous operation, security, and optimization of the organization's core data networks, communication lines, and interconnected infrastructure.
The primary duties & responsibilities of this position include:
- Oversee the overall technical network operations for inside and outside plant facilities for data networking, fiber optic performance, and Internet service operations.
- Internal resident expert of all things Internet related, including cable modems, routers, Wi-Fi services, IPv4 and IPv6 addressing, IP route tests, speed tests, DNS, TFTP, and ability to resolve escalated service issues.
- Manage firewall policies and updates; Manage firmware updates for network equipment; Manage VMWare ESX.
- Troubleshooting VoIP service including packet errors, battery life, house wiring tests, and porting numbers for large commercial customers.
- Complete ownership of ticket requests regarding porting numbers, trouble requests, NOC issues, and service impacting issues for the end user(s).
- Resolve and repair any escalated issues reported from the integrity checks of video services, Internet service, key equipment status, and any item that is below standard.
- Provide internal support for escalated issues involving FTTx provisioning and/or troubleshooting of CPE and Data Center equipment.
- Serve as an escalation point in resolving internal and external customer complaints regarding Network services.
- Key contact person in commercial account equipment set-up, troubleshooting, and problem resolution.
- Document and update network diagrams.
- This role serves as the primary technical point of contact for critical, high-severity networking emergencies outside of standard business hours. Emergencies are strictly reserved for business-critical outages that directly impact continuous operations, safety, or core infrastructure.
Key Physical Requirements:
- Ability to occasionally lift 0 – 30 pounds
- Ability to use eyes, hands, and fingers to operate electronic equipment
Education, Experience, and Qualifications:
- High School Diploma or equivalent required.
- Valid State of Tennessee Driver’s License required; driving record must meet the requirements to be covered by CPWS liability insurance.
- Five or more years’ job-related experience in an Internet Service Provider network and/or data environment required.
- Preferred experience includes working knowledge of Linux variants and willingness to learn other software management tools; Working operational knowledge of high-capacity servers with monitoring and troubleshooting Working knowledge of network equipment for Cisco and Arista including Catalyst Switches, ASR routers, and ASA units. Knowledge of 48-volt DC, 120-volt AC, and 220-volt AC power systems
- Certifications in Cisco, Microsoft, or any Linux operating system are preferred.
- SCADA Network Experience preferred.
Compensation Package:
CPWS offers competitive compensation and benefits package that includes: health, dental, long-term disability and life insurance and a 401(k) contribution.
To apply, please visit our website: cpws.com/employment. This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional and/or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). This job ad does not constitute a written or implied contract of employment.
All offers of employment are contingent upon the successful completion of a comprehensive background check and drug screen.
